First create an account at the log-in page. You will receive an e-mail for confirmation. After activating your account by following the instructions on the confirmation e-mail, you can log in and start shopping.
It might take several minutes until you receive a confirmation e-mail. Please make sure to check the spam box as well. If no e-mail has been delivered, please click on the ‘resent’ option. If you still did not get any e-mail, contact us via email@example.com.
If you know the article number or the name of the spare part, you can find it with a direct search in the top right search bar. You can also find the parts you are looking for via the explosion drawings of the machines, present on the website.
Yes. We can deliver without VAT if you have a valid company VAT number. New customer initially must provide us their VAT number. You can sent us your company’s tax ID and registration information at firstname.lastname@example.org. We will check the data and if correct we will change your account to “non- EU-VAT”. From that moment on you can order your spare parts without added VAT.
Shop-PackTTI will process your order only during normal business hours. Usually that would take up to two working days after receipt of payment. Transit time depends on the delivery address. You will be updated on the status of your shipment. If you need your order urgently please call or send us an e-mail.
The majority of our orders are delivered within the timeframe stated in our delivery tariffs. On rare occasions orders can be subjected to delays within the postal network. If your order hasn’t arrived within the time stated, please contact us.
In the case of items received damaged or defective, please contact us within 48 hours of delivery. Please supply your order number from your original confirmation e-mail, as well as your e-mail address and contact telephone number. We will make every reasonable effort to replace the item in a timely manner. If there is any damage on the carton of the products, please refuse the order and contact us immediately.
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